Returns:
- Returns are accepted within 30 days of purchase, with the caveat that all skincare and body care products are returned in their original, unopened packaging.
- Due to contamination concerns, any products that have been opened cannot be returned, and a refund will not be issued.
- Eligible refunds will be issued once the product has been returned and is in the condition required for acceptable returns.
- Due to the nature of digital products, all digital items are ineligible for returns. This includes online courses, coaching programs, masterclasses, webinars, digital downloads, and any other digital product categories.
- Planners, journals, and other non-body care or skincare products are eligible for return within 30 days as long as the item has not been used. This means no pen/pencil/marker/etc. marks of any kind anywhere inside or on the outside of the planner, journal, or other product.
- Buyer is responsible for shipping costs on returns unless the item arrived damaged or defective.
- If the item arrived damaged or defective, and you send photographic proof of damage/defect within 2 days of receiving the item, The Hormonal Mama will cover shipping costs.
Shipping:
- All tangible items are shipped with an invoice included in the package. If your item arrives without an invoice, please email: cara@thehormonalmama.com immediately so we can get an invoice sent to you ASAP.
- All items are shipped via USPS.
- Shipping cost is determined based on weight, location, and product type.
- All Hormonal Mama Planners must ship via media mail to assure delivery.
- Shipping costs and delivery times vary.
- Shipping costs are available on checkout page prior to payment.
- Delivery times depend on USPS and their current delivery dates at time of purchase.
